Returned items need to be 75% intact or more and include a copy of the packing slip. You can return items up to 21 days after the date we shipped your order. Original shipping charges are not refundable however the product price will be refunded. Customer is responsible for return shipping costs (not refunded). Item(s) remain customer's property & responsibility until received. If you have any questions, concerns, or would like to request a refund please email us at valerie@akenehi.com for customer service.